Internet: An On and Off Relationship

image of a latte heart, seen from above the cup
Mmmmm. Almond milk latte love.

My celebration of the arrival of Internet was premature: two days after it was successfully installed, I came home to find a flattish black cable on the ground in front of my home, with white fibers coming out of it, not attached to the pole or any of its cable friends.

This situation made for an awkward customer support call, as I accidentally called the router people instead of the fiber people. (These should be the same people, but somehow are not.) The customer service rep disregarded my “cable on the ground outside my house” scene-setting in favor of telling me that we were going to plug and unplug the router.

Me (in cheerful tone): “Yes, but since the cable is disconnected outside, how will that help, exactly?”
Customer Service: [confusion / panic over departure from script]

I had to console them by reassuring them that they would have helped me very ably if that had been technically feasible. (This cheered them tangibly.)

The fiber people GOT IT right away, and we didn’t play the power-cycling dance at all!

Life is better with the Internet, operationally. (I can order FOOD! I can check the weather! I can pay my bills! I can respond to work emai- oh, wait, less of that part.)

One of my neighbors passed me on the sidewalk and sought confirmation that I’ve REALLY moved back. I understand her skepticism: construction isn’t completely finished, and the Water Department has been using heavy equipment outside, implying that I haven’t had water, and instead am styling my fabulous hair with shea butter hair products and MAGIC.

But soon. SOON. The final inspections will be complete! The sidewalk will be paved! The house numbers will be located AND on the wall in the correct sequence! All the [things] will work! I will put things “away,” and “away” will not just mean ‘in a slightly different pile!’ Please continue to wish me luck.

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